FAQ

1. What is your return policy?
We want you to love your purchase! If you’re not fully satisfied, you can return your item within 14 days of receiving it. Please make sure the item is unused, in its original condition, and with packaging intact. Custom or bespoke orders are non-returnable.

2. How long will it take to receive my order?
For in-stock items, we typically process and ship orders within 3-5 business days. Delivery time depends on your location, but you'll receive a tracking number once your order is shipped.

3. Do you accept bespoke orders?
Yes, we offer bespoke items tailored to your specific requirements. Custom orders are made to your specifications, and processing may take up to 2 weeks. We’ll keep you updated throughout the process, and you’ll be notified once your bespoke item is ready to ship.

4. Do you ship internationally?
At this time, we only offer shipping within the Australia. We are not currently shipping internationally but hope to offer this service in the future.

5. Can I cancel my order after it’s been placed?
If you need to cancel an order, please contact us as soon as possible. We can cancel orders as long as they have not yet been processed or shipped. Once your order has been shipped, we are unable to cancel it.

6. How can I contact you?
You can reach us by email at ljglowcandles@gmail.com or through our contact page. We’re here to help with any questions or concerns you may have!

7. Are your products eco-friendly?
Yes, we are committed to sustainability. Our products are packaged in eco-friendly materials, and we use biodegradable soy wax in our candles, which burns cleaner and is a more sustainable option compared to traditional paraffin wax. We take care to minimize waste and reduce our environmental footprint wherever possible.

8. How do I know if an item is in stock?
Items in stock are listed as “available” on the product page. If an item is out of stock, you can sign up to receive an email notification when it’s back in stock.

9. What about preorders?
Preorders for our upcoming launch will be available soon! Preorders will be fulfilled shortly after our official launch date of February 8th. You'll receive an email notification when your order has shipped.