Shipping Policy

Shipping Policy

We are committed to delivering your order as quickly and safely as possible. Please read the following information regarding our shipping process and timelines.

Processing Time
All orders are processed within 1-3 business days, excluding weekends and public holidays. Orders placed on weekends or public holidays will be processed the following business day.

Bespoke/Custom Orders
Please note that bespoke or custom-made products will require additional processing time. These orders typically take 2 weeks to process before they are shipped. Once your custom order is completed, it will be shipped out according to the shipping method selected at checkout.

Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your delivery address. Delivery times depend on the shipping method you select and your location. Please see the available shipping options and estimated delivery times at checkout.

Order Confirmation & Tracking
Once your order has been processed and shipped, you will receive an email with tracking information (if applicable) so you can track your order. Please allow up to 24 hours for tracking information to update.

Domestic Shipping Only
At this time, we are only offering domestic shipping within Australia. We hope to offer international shipping in the future and will keep you updated on any changes.

Shipping Delays
While we strive to ensure your order arrives on time, please note that shipping times may be affected by factors beyond our control, such as weather, customs delays, or other unforeseen circumstances. If your order is delayed, we will keep you updated and work with the shipping provider to resolve the issue.

Preorders
For preorder items, please note that they will be processed and shipped within 1-3 business days of our official launch date on 8/2/25. Once your preorder is ready for dispatch, you will receive an email with tracking information (if applicable).

If you have any questions or concerns regarding shipping, please feel free to contact us through our website’s contact form.